Last updated: [DATE]
At 1001mockups we sell digital products that are delivered instantly. This policy explains when we can and can’t offer a refund. We’ve written it to be fair in both directions: you’re protected if something is genuinely wrong, and we’re protected against misuse of instantly downloadable files.
1. Digital products and your right of withdrawal
All 1001mockups products — mockup library access and the automation script — are digital content delivered immediately after purchase.
If you are a consumer in the EU or the UK, you normally have a 14-day right of withdrawal. However, because our products are supplied immediately, at checkout you expressly request immediate access and acknowledge that you lose your right of withdrawal once the download or access begins. You confirm this by ticking the required box before completing your purchase. If you do not tick it, we cannot deliver the product immediately.
This does not affect your statutory rights where the product is faulty or not as described.
2. When we will issue a refund
We will review and, where appropriate, refund your purchase if you contact us within 14 days of purchase and one of the following applies:
- You never received the product. Delivery failed, or your account access wasn’t provisioned, and we can’t fix it.
- There is a technical fault we can’t resolve. The files are corrupted or the script does not run on a supported setup, and our support can’t get it working.
- The product is materially not as described. What you received is materially different from the product description and previews on this site.
- Duplicate or accidental purchase. You were charged twice, or bought the same product twice, and haven’t downloaded the duplicate.
In most cases we’ll try to solve the problem first — a corrupted file can be re-sent, and most script issues are quick to fix with support. Please give us a chance to help before requesting a refund.
3. When we can’t issue a refund
We are not able to refund in these situations:
- You changed your mind, no longer need the product, or bought it by mistake and have already downloaded it.
- You don’t have, or can’t run, Adobe Photoshop, or you’re using a version outside the supported range. Requirements are stated on the product page before purchase — please check them first.
- The script doesn’t work with third-party mockups. The script is built and tested for 1001mockups files only. As stated on the product page and in the Automation Script License, compatibility with mockups from other sources is not guaranteed, and incompatibility is not a defect.
- Subjective dissatisfaction with the style, look, or quality of the mockups. Detailed previews are available before purchase — please review them carefully.
- You’ve already downloaded a substantial portion of the library. Library access is a 12-month download license; bulk downloading followed by a refund request is not eligible.
- Your access period has ended and you no longer want to renew. Non-renewal is not a refund.
- The request is made more than 14 days after purchase.
4. Effect of a refund
If we issue a refund:
- Your license to the refunded product is terminated immediately.
- You must stop using and delete all copies of the files covered by the refund, including any mockups downloaded under refunded library access.
- Your account access to the refunded product will be revoked.
- Any visuals you created using the refunded product may no longer be used commercially.
5. Repeated requests and abuse
We assess each request on its merits and in good faith. We reserve the right to decline a refund, and to suspend or close an account, where we see a pattern of repeated refund requests, bulk downloading followed by refund requests, license violations, or other misuse.
6. Chargebacks
If you have a problem with a purchase, please contact us first — we’d much rather sort it out directly. Filing a chargeback without contacting us may result in your account being suspended and access to all purchased products revoked while the dispute is resolved.
7. How to request a refund
Email [SUPPORT EMAIL] with:
- your order number and the email used at purchase,
- the product concerned,
- a clear description of the problem, and
- screenshots or a short screen recording if it’s a technical issue.
We aim to respond within [X] business days. Approved refunds are returned to your original payment method and typically appear within [X] business days, depending on your bank or payment provider.
8. Contact
Questions about this policy? Reach us at [SUPPORT EMAIL] or via 1001mockups.com/contact.